A refund will only be issued under the following circumstances:

An item is not as described if the buyer can demonstrate that it is significantly different from the listing description or the photos. The following are examples of not as described cases:

1. The item received is a different color, model, version, or size.
2. The item has a different design or material.
3. The seller failed to disclose that an item is damaged or is missing parts.
4. The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
5. The item was advertised as authentic but is not authentic.
6. The condition of the item is misrepresented (e.g., the item is described as new but is used).

Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

1. The item(s) were ordered for a specific date or event.
2. The item(s) are rendered useless after that date.
3.  The item(s) was not shipped ny the seller according to their processing time or the date agreed upon in