CWA Christine Wearable Art
Shipping Policy
We ship internationally with DHL. Estimated delivery time depending on your location is normally 1-2 weeks, however it can be longer based on your geographic location, as our handmade pieces come from the island of Trinidad & Tobago which are made with love and care. Please note: Buyers are responsible for all duties, tariffs and fees associated with the delivery.
Packaging is Handmade & Eco friendly.
JEWELLERY CARE
Once you have receive your handmade piece, to prevent scratches and to keep your piece looking brand new, we recommend that you store your piece separately. Do not expose your handmade jewellery piece to cosmetics such as foundations, perfumes and hairsprays.
Please note: Because each piece is handmade, one can expect slight variations, from piece to piece.
Thank You for supporting a small Caribbean artisan.
Refund Policy
Last updated: June 07, 2020
We hope that you are happy with your handmade piece and thank you for shopping at CWA - Christine Wearable Art. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Refund Policy:
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Christine Wearable Art.
Service refers to the Website.
Website refers to Christine Wearable Art, accessible from https://shopcaribe.com/christinewearableart
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
We will reimburse You no later than 15 business days from the day on which We receive the returned Goods.
We are unable to issue a refund without actually receiving the Goods. (Please send a photo of the damaged product to ShopCaribe).
Please Note:
A refund will only be issued under the following circumstances:
An item is not as described if the buyer can demonstrate that it is significantly different from the listing description or the photos. The following are examples of not as described cases:
• The item received is a different color, model, version, or size.
• The item has a different design or material.
• The seller failed to disclose that an item is damaged or is missing parts.
• The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
• The item was advertised as authentic but is not authentic.
• The condition of the item is misrepresented (e.g., the item is described as new but is used).
Please Note also:
• If the buyer provided an incorrect address, a refund will not be provided.
Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
• The item(s) were ordered for a specific date or event.
• The item(s) are rendered useless after that date.
• The item(s) was not shipped by the seller according to their processing time or the date agreed upon in.
For further information, please refer to ShopCaribe's "Terms of Use" about Refund Policy.
Cancellation / Return / Exchange Policy
Last updated: June 05, 2020
We hope that you are happy with your handmade piece and thank you for shopping at Christine Wearable Art. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on cancellations, returns and exchanges.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Cancellation/Return/Exchange Policy:
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Christine Wearable Art.
Service refers to the Website.
Website refers to Christine Wearable Art, accessible from https://shopcaribe.com/christinewearableart
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Cancellations
If CWA is unable to complete a transaction, CWA will notify You the buyer via ShopCaribe Conversations and cancel the transaction. If You the buyer has already submitted payment, a full refund will be issued.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: christinewearableart@gmail.com
By phone number: 1-868-722-0810
OR by contacting ShopCaribe
We will reimburse You no later than 15 business days from the day on which We receive the returned Goods.
Cancellations can occur in the following circumstances:
Non-Delivery: A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:
1. There is no proof that the item was shipped to the buyer.
2. An item was not sent to the correct address provided on ShopCaribe.
Returning Goods
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
• The Goods were purchased in the last 14 days.
• The Goods must be returned in the condition received.
• The Goods are in the original packaging.
• Any returned Goods that are damaged, altered, or show signs of wear will not be accepted for return and will be returned to the customer.
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalised.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us.
You should Return the Goods at the following address:
ShopCaribe, #3 Cameron Park, Petit Valley, Port of Spain, Trinidad & Tobago.
(Please send a photo of the damaged product to ShopCaribe).
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actually receiving the Goods .
Exchange of Goods
We only exchange items for another item within our online store, as our handmade jewellery pieces are original, one of a kind pieces. We must be notified within 7 days of customer receiving the item(s).
Ineligible Transactions
CWA (Christine Wearable Art) will not be held liable for:
1. Items that are damaged by the shipping carrier (if properly packaged by CWA).
2. Items that have been altered, used, worn after receipt.
3. Items that are received after the agreed-upon delivery date due to shipping delays or unforeseen circumstances e.g. Covid19.
4. Items that are returned without a return agreement.
5. Items that are accurately described but don’t meet a buyer’s expectations.
6. Cost of shipping disputes.
Contact Us
Email: christinewearableart@gmail.com
Phone number: 1-868-722-0810
OR ShopCaribe
