Linkmenella - Blessed Hands Crochet
Shipping Policy
Shipping Details
~ Shipping / Delivery is done via Shopcaribe.com
International Tax and Duty
Link Me Nella – Blessed hands Crochet is not responsible for any customs fees and or duties incurred on international shipments as there are the responsibility of the purchases. Please be sure to check with your local customs office about rules and regulations that may apply to you. A helpful link to calculate how much you will be charged for customs depending on your country is dutycalculator.com. Please note, however, even with these shipping methods, transit times may vary due to customs delays. If you’re having trouble with your order, first please check the tracking information that is communicated to you and see if your package is still in transit. Contact the local DHL office for any questions related to delays and customs fees.
PACKAGE REFUSAL AT THE CUSTOMS
If the shipment is refused, the package is undeliverable, or the Import Fees are not paid, you will be responsible for the original shipping charges as well as the cost of returning the package to LinkMeNella. These cost may include the return fee and customs processing fee imposed by your local government. Upon receipt of the package, we will issue a store credit for the amount of the merchandise minus the shipping charges.
MODIFICATIONS/CANCELLATIONS
Orders cannot be modified after they have been submitted.
Cancelations must be made within 24hrs.
DELAYS / LOST / STOLEN PACKAGES
If your item has not been delivered at the promised time, here are the steps to be followed before contacting customer service.
1- If the item is still in transit, check to see if you are aware of the actual transit time that is needed for selected shipping method.. Weekends don’t count
2- If you are tracking the package and see that the item has not moved for several days, please contact the Customer Service at linkmenella@gmail.com or contact https://shopcaribe.com/ directly tracking information.
3- If you received a notice saying the item was delivered and the tracking shows that it was successfully delivered please check with the other people in your household, neighbor, doorman that may have picked up the package for you. You may also contact the courier service referencing your tracking number. We do not take responsibility for lost/missing packages that show successful delivery to the order address.
Refund Policy
Refunds are only applicable for double purchases.
Cancellation / Return / Exchange Policy
- Section “In stock“ and “Collections“
LinkMeNella gladly accepts returns for all full priced items within 15 days of the purchase for store credit only. Please note that all products can be tailored to your needs. If something does not fit perfectly, we can change any details. All corrections are paid for fees according to range of the work and will be communicated individually with customer. Shipping is covered by buyer.
LinkMeNella has full discretion in determining if items are in original condition when returned; products washed or worn will not be accepted.
- Section "Custom made“
Custom made product are not possible to return, but can be tailored and changed any details according to customer’s need. All changes are possible on individual agreement for relevant fee. Shipping costs are covered by buyer
-If you wish to make a return or make some corrections on your Linkmenella creation, please e-mail linkmenella@gmail.com with your order information in the subject line. We will send you the return instructions.
– all items on final sale – not possible returns or exchanges.
